Shipping policy
Each parcel from LOVEGOODCRYSTALS is packed with care and presence. We appreciate your patience as your pieces make their way to you.
Processing Time
Orders are processed and shipped from Singapore within 2–5 business days (excluding weekends and public holidays).
You’ll receive an email with tracking details once your parcel is on its way.
During launch periods or special promos, we may need a little more time — thank you for your understanding.
Shipping Destinations
We currently ship to:
• Singapore
• Selected international countries, including the EU, UK, USA, Australia, and more
If you don’t see your country at checkout, feel free to email us at support@lovegoodcrystals.com
Estimated Delivery Times
Singapore: 2–4 business days
Asia: 5–10 business days
Europe: 7–20 business days
USA & Others: 10–25 business days
Please note: These are estimates only and may vary due to customs clearance, courier issues, or unforeseen delays.
Eco Shipping Note
Each order plants a tree through our partnership with Tree Nation — a quiet promise back to Earth.
Thank you for supporting conscious commerce.
Tracking & Delivery
You’ll receive a tracking link via email once your order has shipped.
LOVEGOODCRYSTALS is not responsible for:
• Delays caused by couriers
• Parcels marked as “delivered” but not received
• Lost or stolen packages after dispatch
If your parcel appears delayed or has issues after dispatch, please contact the courier company directly using your tracking number.
That said, if something still feels off, feel free to reach out — we’ll do our best to assist from our end.
Incorrect Addresses & Returned Parcels
Please ensure your shipping details are correct at checkout.
We are not responsible for parcels returned due to incorrect or incomplete addresses.
If you’d like it re-shipped, the new shipping fee will be borne by the customer.
Customs & Import Taxes
International customers are responsible for any customs fees, taxes, or duties imposed by their country.
We are unable to mark parcels as gifts.
Questions?
For shipping or order-related enquiries, reach out to us at support@lovegoodcrystals.com
We’re here to help — with presence and care.