Privacy policy
At LOVEGOODCRYSTALS, we value not just your presence, but your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit lovegoodcrystals.com (the “Site”), make a purchase, or interact with us in any way.
By using our Site, you agree to the practices described below.
1. What We Collect
We collect the following types of personal information:
- Contact & order info — name, email, phone, shipping/billing details
- Purchase & account info — items ordered, loyalty points, reviews, referrals
- Payment data — processed securely via Shopify or payment providers
- Usage data — how you browse or interact with the Site, via cookies
- Voluntary messages — info you share with us via forms, support, or reviews
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases and support requests
- Improve your shopping experience and optimize our website performance
- Show you relevant updates or promotions (if you’ve opted in)
- Track environmental contributions via the Tree Nation plugin
- Understand site traffic using Google Analytics (anonymized)
We never sell or trade your data.
3. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Improve the Site’s functionality and user experience
- Analyze traffic via Google Analytics
- Power eco tracking (e.g. Tree Nation plugin)
You can manage or disable cookies through your browser settings. Blocking cookies may affect site functionality.
For more about Shopify’s cookie usage, visit shopify.com/legal/cookies.
4. Third-Party Services
We may share your information with trusted partners who help operate our business:
- Shopify (our ecommerce platform)
- Payment gateways (e.g. Stripe, PayPal)
- Shipping & logistics providers
- Tree Nation (for sustainability tracking)
- Google Analytics (for anonymized website insights)
Each partner processes your data according to their own privacy policy.
5. Data Security & Retention
We take reasonable steps to protect your personal information. Your data is stored securely via Shopify’s encrypted systems. We retain only what’s necessary to fulfill orders, support your account, or comply with legal obligations.
No system is perfect, so please avoid sending sensitive information over unencrypted channels.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Delete your data (subject to legal/transactional exceptions)
- Withdraw consent for marketing
- Restrict or object to how your data is used
- Request a copy of your data (data portability)
- Manage cookie settings in your browser
To make any request, email us at support@lovegoodcrystals.com. We may ask for identity verification before fulfilling your request. We never discriminate against customers who exercise their privacy rights.
7. Children’s Privacy
Our Site is not intended for children. We do not knowingly collect data from anyone under 16 years of age.
8. International Visitors
If you’re accessing the Site from outside Singapore, please be aware that your information may be transferred to, stored in, or processed in countries where our service providers operate. We use safeguards like the EU Standard Contractual Clauses for international data transfers where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we do, we’ll update the “Last Updated” date and post the new version here.
10. Contact Us
If you have any questions, or wish to exercise your rights, you can reach us at:
📩 support@lovegoodcrystals.com
📍 540 Sims Avenue, Sims Avenue Centre, (S) 387603 #03-05